FAQ / Frequently Asked Questions
  • What does a fax cost?
  • Our service reaches 1700 destinations worldwide, so there are different prices depending on where you want to send your fax. A fax to a landline within Germany costs 6 pence a page. To determine the exact price for a fax, enter the recipient’s fax number into our price list.
  • Which file formats can be sent?
  • simple-fax.co.uk supports 87 different file formats. Among these are all commonly used text and picture formats, such as pdf, doc, docx, xls, jpg, jpeg and odt.
  • Are documents sent in portrait or landscape orientation?
  • All documents sent via simple-fax.co.uk are sent in portrait orientation. Therefore, we ask our customers to send all their documents in portrait format, as only a clipping of the original will be sent otherwise.
  • What file size should the document have?
  • The file size should not exceed 2 MB. Bigger files can cause errors during upload. Should the document you scanned exceed 10 MB, scan it anew using a lower resolution and in black and white.
  • How long does it take for a fax to arrive?
  • Usually sending a fax does not take more than 2 or 3 minutes. If an error occurs the transmission might be delayed.
  • Will some kind of advertisement be added to the faxes I send?
  • No, we will not add any advertising to your fax.
  • How many pages may a fax have?
  • Basically, there is no limit to the number of pages in a fax, however, to avoid transmission errors we recommend a maximum of 20 pages..
  • Are there any limitations regarding which numbers can be reached?
  • Numbers beginning with 0137, 0185, 01810, 01212 and 0900 cannot be reached.
  • Can I use a different number, e.g. from work, as caller ID?
  • Yes, you can change the caller ID under “Account Settings” -> “Change caller ID”.
  • How do I send a fax?
  • First you should create an account. Afterwards, you can log in to simple-fax.co.uk and send a fax by clicking “MessageBox” -> “New fax”. Another option is to install FaxPrinter on your PC or MAC to enable printing directly from applications.
  • What exactly is Mail2Fax and how does it work?
  • With Mail2Fax you can send faxes via email. To do so, simply use an email address you registered with simple-fax.co.uk and send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. (e.g. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ). Attach the document you want to send as a PDF file.
  • Can I use the Mail2Fax feature with any email account?
  • Generally speaking, yes. However, the email address you want to use has to be entered into our system and you have to enable Mail2Fax. You can enter the email address you want to use for Mail2Fax under “Account Settings”. Even though our system is highly secure, we recommend to use an email address that only you know.
  • Is it possible to receive faxes via simple-fax.co.uk?
  • Yes, it is. In order to receive faxes via simple-fax.co.uk you need a dedicated fax number with simple-fax.co.uk.
  • How do I receive faxes if I have a fax number with simple-fax.co.uk?
  • You receive faxes sent to your simple-fax.co.uk fax number as PDF files via email. Additionally, the documents you receive are also stored in the faxbox of your customer account.
  • I already have a fax number; can I use that one to receive faxes via simple-fax.co.uk?
  • Yes, porting your number from your current provider to simple-fax.co.uk is possible. Just send a request to our support team.
  • Is it possible to change the email address incoming faxes are sent to?
  • Yes, you can change the email address in the Account Settings of your customer account.
  • How much does it cost to receive a fax?
  • Receiving a fax does not cost you anything. The sender of the fax pays the regular tariff for sending a fax via his provider.
  • Can I change the caller ID for an outgoing fax?
  • Yes, you can edit the caller ID in the Account Settings of your customer account.
  • I am unable to upload a document I want to send.
  • Install a more up-to-date version of your web browser. If that does not solve the problem, try using a different browser and make sure JavaScript is enabled.
  • How is payment for faxes handled?
  • simple-fax.co.uk employs a prepayment system. You can only send faxes if you have sufficient funds on your customer account. Adding funds to your account is easy and can be done via Paypal or credit card.
 
 
 

What our clients say about us:

  • “Fast, easy, cheap and uncomplicated faxing. I will gladly send the next fax the same way. Great value for the money. Thank you!”
  • “Simple and cost-effective faxing with simple-fax.co.uk. No additional software or hardware required! From now on I will send all my faxes via my browser!”
  • “Sending a fax with simple-fax.co.uk is super easy and the prices are very fair! I especially like that you don’t have to add £ 30 to your account if you only want to send a fax once in a while. My fax was delivered within a few seconds.”