FAQ / Häufig gestellte Fragen
  • What does mailing a letter cost?
  • We reach a countless number of destinations worldwide. Pricing depends on destination and the number of pages sent. Sending a letter to a UK address starts at 95 pence for the first page. Letters to addresses outside of UK start at 1.15 . When uploading multiple pages or documents, the current price will always be displayed before you confirm the sending of the letter.
  • Which file formats can be sent?
  • simple-fax.co.uk supports 87 different file formats. Among these you can find all commonly used text and picture formats, such as pdf, doc, docx, xls, jpg, jpeg and odt.
  • Are documents sent in portrait or landscape orientation?
  • All documents sent via simple-fax.co.uk are sent in portrait orientation. Therefore, we ask our customers to send all their documents in portrait format, as only a clipping of the original will be sent otherwise.
  • What file size should the document have?
  • The file size should not exceed 1 MB. Bigger files can cause errors during upload. In case your document is bigger than 1 MB, please reduce the file size by saving it anew in a lower resolution.
  • How long does it take for a letter to arrive at its destination?
  • Within UK letters are usually delivered on the next workday. If you mail the letter after 4 p.m., delivery will take one more day. Letter delivery time to other countries varies depending on destination.
  • Will there be advertising on the letter?
  • No, there will not be any advertising, neither on the letter itself nor on the envelope.
  • How many pages may a letter have?
  • There is no limit to the number of pages. Letters of up to three pages will be sent in a DL envelope. Letters of 4 pages or more will be sent in a C4 envelope.
  • Does simple-fax use window envelopes?
  • No, we do not use window envelopes. The address you provide will be applied to the envelope using an address label.
  • Will my letter be printed in color?
  • Yes, all letters sent via simple-fax are printed in color and high-quality.
  • How do I send a letter?
  • The first step is to register with simple-fax.co.uk. Once registered you can log in and send a letter via “MessageBox” -> “New letter”. Just enter the recipient’s address, upload the document and hit send!
  • How do I pay for letters?
  • simple-fax.co.uk employs a prepayment system. You can only send letters if you have sufficient funds on your customer account. Adding funds to your account is easy and can be done via SOFORT Überweisung (instant money transfer), Paypal or direct debit.
 
 
 

What our clients say about us:

  • “Fast, easy, cheap and uncomplicated faxing. I will gladly send the next fax the same way. Great value for the money. Thank you!”
  • “Simple and cost-effective faxing with simple-fax.co.uk. No additional software or hardware required! From now on I will send all my faxes via my browser!”
  • “Sending a fax with simple-fax.co.uk is super easy and the prices are very fair! I especially like that you don’t have to add £ 30 to your account if you only want to send a fax once in a while. My fax was delivered within a few seconds.”